Frequently Asked Questions

How do I get my glove to you?
Currently, we are only servicing the Greenville, SC area by drop off only at the Hot Pocket Workshop.
205 Shannon Lake Circle, Greenville, SC 29615

Do you have a physical shop or are you online only?
Yes, I do work out of my home and will gladly meet customers but be sure to text before heading over. A phone number you can reach us at is 864-430-8436 If you have any questions and would like to send an email, please send to hotpocketbaseball@gmail.com.

Do you guarantee your work?
Absolutely. If your laces break under normal playing conditions within 6 months, they will get relaced for free.

How long will the Relace/Repair process take?
It depends on the repair service, but typically a replace is between 3-5 business days(Weekends off). Repairs and break-ins may take some additional time.

How do I pay for my glove repair/relace?
We currently are setup for you to pay with PayPal or credit card on the website or in person. You can use MasterCard, Visa, American Express or Discover within PayPal. We also can take cash in person only.

What is your Privacy Policy?
This website respects your privacy. We will not share or sell any information about our visitors to any third party companies or organizations. Furthermore, all orders processed through our Web site are held in the strictest confidence and are processed entirely by the secure servers used at Squarespace.com Any information we request from you will only be used to help us evaluate our customer base and to help us develop a better, faster and easier to use Web site for your enjoyment. If you have any further questions about our privacy policy, please use the Contact form to submit your inquiry.

How does Hot Pocket break in a glove?
Hot Pocket uses a combination of hand mallet pounding and a pneumatic machine to form the pocket and form the hinges to the players specifications

Glove break-in “do not do”:
• DO NOT put your glove in the oven.
• DO NOT put your glove in the microwave.
• DO NOT put your glove under your mattress and try to flatten it.
• DO NOT drive over you glove with your car
• DO NOT soak your glove in water
• DO NOT spit in your glove